FAQ’s

You can keep your existing number if you are changing networks (this is called number porting). Alternatively, retailers are now offering upgrade deal

You can keep your existing number if you are changing networks (this is called number porting). Alternatively, retailers are now offering upgrade deals were customers can get a new handset and a small incentive for staying with their current network (subject to a new contract). If you decide to Port your number you need to speak to your existing network, they will then give you a unique code which you provide to the retailer or network when ordering your new contract mobile phone deal. In most cases this can be done online.

Are all deals subject to credit checks? Is there a way to get a contract with poor credit?

Are all deals subject to credit checks? Is there a way to get a contract with poor credit?

Response: It can be very frustrating when you get turned down for a mobile phone contract. Networks and retailers both use various credit reference agencies to find out how high or low risk an individual is before parting with expensive handsets and granting contracts. While this is understandable, it does not make it any less frustrating for honest people who have had or are experiencing financial difficulties. It is important to remember that applying over and over again for any kind of credit after being rejected may have an adverse effect on your credit file. It is best to leave any further applications for a couple of months before re-applying. It is also worth knowing that after a spell of financial difficulty, have a mobile phone on contract can be very beneficial. If you pay your bills on time each month, other companies can see that you are not adding to your debts and are now paying current arrangements in full. This in turn can improve your credit rating and therefore your chances of obtaining credit elsewhere.

Do some companies really deliver free gifts with the mobile phone?

Do some companies really deliver free gifts with the mobile phone?

Response: Yes! Some retailers do deliver Free Gifts along with handsets the very next working day, so there is no need to claim. To find out exactly who, either see our Company Profile pages (under Retailers) or see the information provided in our search comparison tables.

Are there any Free Line Rental deals that payout automatically without the need to claim?

Are there any Free Line Rental deals that payout automatically without the need to claim?

Response: These kind of deals are advertised as Automatic Cashback and Automatic Chequeback. Free Line Rental deals are paid out in stages after you send in your bills as proof of payment. As each retailer differs, details can be found on our Company Profile pages.

I am very pleased with the site and was able to find the deal I was looking for, but thought the speed of the search could of been a little quicker? FAQ’s

Oct 17, 2012 by John Easter

I am very pleased with the site and was able to find the deal I was looking for, but thought the speed of the search could of been a little quicker?

Response: As we provide live online deals based upon visitors refined searches, results can sometimes be slow to load. Unlike other price comparison sites we have developed a search facility that is based on actual live deals available. Then, as a user selects the options in the drop down menus a further search is done to determine what is actually available online at that given time. This all adds to the time it takes to get the final results, but worth it as visitors will save time overall by comparing the whole market in one place.

product 0.3

I'm just wondering how to use the search drop downs to get the best results?

I'm just wondering how to use the search drop downs to get the best results?

Response: Our unique 7 step search facility is based on a simple, straight forward yet brilliant principle - from left to right each drop down menu is based upon your previous selection. You can switch between Handset and Free Gift as your starting point depending on your priority. Then as you select an option from each drop down we look at what is actually available and return it to the next drop down i.e. . .

1: I have selected an iPhone 4 16 GB Black from the first drop down menu.

2: The search facility updates the second drop down menu with all available Networks.

3: Depending on my choice of Network the search facility will look at how many Inclusive Minutes are available on that Network.

4: The same procedure for the next drop down is repeated and all available Inclusive Text amounts are returned.

5: Likewise for the Contract length drop down, the contracts available for the deal I have built so far.

6: The Free Gift drop down then lists all available free gifts based on my choices so far.

7: I can then sort the results based on tariff cost from low-to-high or high-to-low.

*It is important to remember that if you change a drop down selection the drop down menus to the right will change, you will have to re-select in order to see available deals based on your new selection.

I was searching for a few different deals with a free tablet pc, but only one or sometimes two retailers were shown in the results?

I was searching for a few different deals with a free tablet pc, but only one or sometimes two retailers were shown in the results?

Response: If there are searches where there is only one retailer shown in the results then this is because there is only one retailer offering that particular free gift / cashback deal. There are many instances where the free gifts we list are exclusively provided by one retailer. We still include these deals as visitors can still have an opportunity to compare tariffs, networks, minutes, texts and handsets alongside the free gift selected.
We hope this helps with your query Gemma.